Industry: Public Administration
In 2010, the Philippines was considered one of the most corrupt countries in the world, ranking 134 out of 178 countries on Transparency International’s Corruption Perception Index. The Philippine Army recognised that even the perception of corruption within the institution compromised its ability to successfully achieve its important mandate. The institution decided to invest in improving its strategy and governance capabilities using the Balanced Scorecard framework. As a result, in the six years preceding its application, the Army improved its net trust rating from 52% to 75% while also improving overall operational readiness from 67.6% to 73.0%. Audit findings have fallen over 50% per category while doctrine development time has been cut from 6 years to less than 1. The troops are happier as well with satisfaction averaging 3.9 out of 4, 1.8 points higher than 2010.